Frequently Asked Questions (FAQs)

 1. How do I book a trip with your company?

Booking a trip is easy! Simply visit our website and browse through our travel packages. Once you find your desired package, follow the booking instructions to reserve your spot

2. Do you offer customizable travel packages?

Yes, we offer customizable travel packages tailored to your preferences. Contact us with your travel requirements, and we'll work to create a personalized itinerary for you.

 3. What payment methods do you accept?

We accept major credit and debit cards for online payments. Additionally, we may offer alternative payment options depending on your location.

4. Can I make changes to my itinerary after booking?

We understand plans can change. While we strive to accommodate changes, modifications to itineraries are subject to availability and may incur additional charges. Contact us for assistance.

5. Is travel insurance included in your packages?

Travel insurance is not automatically included in our packages. However, we strongly recommend purchasing travel insurance to protect yourself against unforeseen events.

6. Can you accommodate special dietary requirements or accessibility needs?

We do our best to accommodate special dietary requirements and accessibility needs. Please let us know about your specific needs at the time of booking, and we will communicate your requests to the appropriate service providers.

7.What happens if my flight is delayed or canceled?

In the event of flight delays or cancellations, we advise you to contact the airline directly for assistance. If you face challenges resolving the issue, you can also reach out to our customer service team, and we will provide guidance.

 8. Do you offer group discounts?

Yes, we offer group discounts for certain travel packages. Reach out to our team for details on group booking options and available discounts.

 9. How far in advance should I book my trip?

Booking in advance is recommended, especially for peak travel seasons. However, we can assist with last-minute bookings based on availability.

10. Are there any hidden fees in your packages?

We strive for transparency. Our package prices include the listed services. However, certain destinations may have local taxes or fees payable on-site, which we will inform you about in advance.

11. What is your refund policy for cancellations?

 We understand that circumstances can change, and you may need to cancel or modify your travel plans. Our refund policy aims to provide clarity on how refunds are processed based on the number of days before the scheduled departure date. Please review the following guidelines:

• Cancellation 45 days before departure:
  • Refund: 100% of the total booking amount
  • Administrative Fee: 2000/-
• Cancellation 30 days before departure:
  • Refund: 80% of the total booking amount
  • Administrative Fee: 2000/-
• Cancellation 15 days before departure:
  • Refund: 50% of the total booking amount
  • Administrative Fee: 2000/-
• Cancellation 10 days before departure or No Show:
  • No refund will be provided

 Please note the following:

• The term "days" refers to calendar days.
• "Cancellation" refers to the formal request for cancellation made by the customer through our official channels (website, email, or phone).
• "Administrative Fee" covers processing costs and varies based on the type of booking and the time of cancellation.
• Refund percentages are calculated based on the total booking amount, excluding any non-refundable fees, taxes, and administrative charges.
• Refunds will be processed using the original payment method.

In cases of Force Majeure events, such as natural disasters, political unrest, or significant service disruptions beyond our control, the refund policy may be adjusted. We will make reasonable efforts to provide alternative solutions or reschedule travel when possible.

Please ensure you review the specific cancellation and refund terms provided in your booking confirmation, as they may vary based on the type of service and destination.

For cancellations and refund requests, please contact our customer support team via mail, phone, contact along with your Booking ID.